Payment and Exchange Policies at Stella Engineering

Welcome to Stella Engineering! We are committed to providing our customers with a seamless shopping experience, backed by reliable payment options and a straightforward exchange policy. Understanding the importance of clarity and accessibility, we’ve outlined our policies below to ensure you’re informed every step of the way.

Payment Methods

At Stella Engineering, we prioritize security and convenience in transactions. Currently, we accept Bank Transfers as our primary payment method. This choice reflects our dedication to providing a secure, efficient, and straightforward payment process for all our customers.

How to Make a Payment via Bank Transfer

  1. Select Bank Transfer at Checkout: Once you’ve added all desired products to your cart, proceed to checkout and choose ‘Bank Transfer’ as your payment method.
  2. Finalize Your Order: After confirming your order details, you will receive an email with our bank account information and your unique order reference number.
  3. Complete the Transfer: Use your online banking service or visit your bank to complete the transfer. Please include your order reference number in the transfer details.
  4. Confirmation: Once we’ve received your payment, we’ll send you a confirmation email, and your order will be processed immediately.

For detailed guidance on bank transfers, please visit our FAQ section or contact our customer service team.

Exchange Policy

We strive to ensure you are completely satisfied with your purchases at Stella Engineering. However, we understand that there may be instances where you need to exchange an item. Our exchange policy is designed to be as simple and hassle-free as possible.

Our Exchange Process

  • Eligibility: Exchanges can be made within 30 days from the date of purchase. Items must be in their original condition and packaging.
  • Initiate an Exchange: Contact our customer support at support@stellaengineering.us with your order number and the reason for the exchange.
  • Confirmation and Instructions: Our team will review your request and provide detailed instructions on how to proceed with the exchange.

For more information on the items eligible for exchange, please refer to our Exchange Policy page.

Your Satisfaction Is Our Priority

At Stella Engineering, your satisfaction is at the heart of everything we do. Whether it’s through our secure payment methods or our flexible exchange policy, we are here to support you. For any questions or assistance, feel free to reach out to our dedicated customer service team.

Thank you for choosing Stella Engineering. We look forward to serving you!