Welcome to Stella Engineering’s Return Policy page. Our commitment to quality and customer satisfaction is paramount, and we understand that there may be times when you need to return a product you have purchased from us. This page outlines our return policy to ensure a smooth and hassle-free process for you.

Return Period

  • 30-Day Return Window: Customers can return products within 30 days of the receipt date for a full refund or exchange. Products must be in their original condition, unused, and in their original packaging.

How to Return Your Product

  1. Contact Customer Support: Before returning any product, please contact our customer support team at support@stellaengineering.us to initiate the return process.
  2. Provide Order Details: Share your order number, the product you wish to return, and the reason for the return.
  3. Receive Return Authorization: Our team will review your return request and, if approved, provide you with a Return Authorization Number and return instructions.
  4. Pack and Ship the Product: Securely pack the product in its original packaging and include any accessories or free gifts that came with your purchase. Clearly mark the Return Authorization Number on the outside of the package.

Refund Process

  • Refund Approval: Once we receive and inspect the returned product, we will process your refund. If the product meets our return criteria, we will issue a refund to your original payment method.
  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned product.
  • Non-Refundable Items: Please note that certain items may be non-refundable, including clearance items, custom-made products, and products marked as “Final Sale.”

Exchange Policy

  • Exchanges: Customers looking to exchange a product for a different size, color, or variant can follow the return process. Please indicate your exchange preference when contacting our customer support team.

Questions?

If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer support team. We are here to help you.